ShopDealClue — Mobile ordered on 07/02.24 and cancelled on 10/02/2024. No refund received

My order no: 13365
Description: Moble phone: realme Narzo 60Pro 5G (Cosmic Black, 1TB) (12GB RAM)
Product code: RMX3771
Order date: 07/02/2024
Payment done: 29106/- through HDFC credit card

After the payment, they removed this order from my order list. Therefore I cancelled the order on 10/02/2024. Till date, 04/04/24, there is no update.

Order cancel Id: 2121
Order cancel date: 10/02/2024