[Resolved] Shoppers Stop — Bad service, product useless but no exchange

rsrawat_87

from Saharsa, Bihar

Address:

Ghaziabad, Uttar Pradesh

Really disappointed service and behavior from shoppers stop, I really didn't think this type or service friends. I bought a homemade brand STOP formal trouser from shipra mall shoppers stop on last Saturday, wore it just for a day in last Monday, when washed on Tuesday the complete front side of pant faded and some white spots came, then today I went for exchange it from store, all the members said that they couldn't able to see any white and faded spots on trouser. I have spent more than an hour there, discussed same thing again and again to 4 persons but all are behaving really absurd and clearly said this couldn't exchange, we can't do anything. I really really felt very helpless and pathetic. I spent 1600 INR for this trousers and now my money waste. Now I don't know what to do, how to deal with these guys, but one thing I am requesting, appealing you please please do not go to shoppers stop for shopping, they are cheating us. Hope u my friends got my concern, and I really requesting you please buy anything from anywhere but not shoppers stop. I suggest globus and lifestyle for shopping but really ignore the shoppers stop please please. Rahul

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Complaint marked as Resolved

customer support has been notified about the posted complaint.

May 28, 2015

custo11's response Hi Mr. Rahul, I am Manish Madhavan, Unit Head for Shoppers Stop at Shipra mall. We are extremly sorry about the inconvenience caused to you. You may bring the merchandise to the store and we will exchange it. You may ask for me at the store or altenatively contact me at [protected].