Shoppers Stop — Defective handbag return - bad behavior of customer care staff at rajouri garden store

Address:	New Delhi, Delhi, 110001
Website:	www.shoppersstop.com

I bought a handbag on 20th Janauary, 2016 from rajouri garden store and after 3 days o[censored]se, its leather at corners came out.

i went to replace it to customer care at same store, but one Mr. Vinod Kumar told me very rudely it cannot be returned and it is my fault that the leather came out.

but when I said that I bought it only 6 days back and it is already defective, they should replace it.

He did not agree and behaved very badly.when I was adamant that they should return it, then only they had no choice, but to issue a credit note for the same.

To my surprise, his other colleagues including the manager were supporting him.and many other customers were there and they were behalving like this with all of them.