Shoppersstop.com — Gift cards deactivated without information

I bought two gift cards with an amount of Rs2000 each back in 2019.
Due to COVID I was not able to redeem them . When I went to Faridabad store to get these reactivated I was told company has declared a new policy where in no reactivation will happen for cards issued before 2020.

I am a frequent buyer and first citizen card holder at Shoppers Stop. I get all the emails/messages for sale, discount but the very crucial information where my money was involved dint reach me.

I need compensation or the cards to be reactivated since as a customer I seek proper communication from the company for any change in policy where I am affected.

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Regards
Shruti