Shoppersstop.com — Product cancel but payment not received

Address:

Sri Ganganagar, Rajasthan

Hi Team, I have did online shop on shirts and trouser, in shoppersstop, after some time i cancel my order by call, and as per the SLA, they need to refund the amount, but it almost went 18 days and my money is not refunded in my account, i need my money back, and also when we buy the product they are taking the money transaction in 2 mins, then why could the same process when they refunding the amount. please make this as complaint and do the needfull. my order no is ShoppersStop: Order # 6727673.

so plz do something and tell me how i can ask them to meet in court for compensation.
as they torturing us by money and mentaly too.
plz help us so shopperstop never do like this with others too.

they just saying that we dnt capture your money and the money is in your bank holding period and bank revert your money and the time of bank is 5 to 15 days...now the period also expired and still my money not come in my account.