Shoppersstop.com — Product not yet delivered - Order ID[protected]

I had a purchase on Wednesday, January 20, 2021 with the gift card from my organization given to all the employees. The order details as below. I am writing this as the product not yet delivered. This shows the poor responsibilities you have towards customer as half of the order delivered.

I would like to cancel the order and get a refund as soon as.

Order ID[protected]
Order Date- Wednesday, January 20, 2021
Product yet to deliver - REALM Mens Slim Fit Mid Rise Mid Tone Jeans
Order Tracking [protected]

I have sent couple of mails to the customer care, and go initial response as a case Shoppers Stop Support - CAS[protected]T3X9F5 CRM:00016847. From then no response from them as well.

I would like to get this issue solved as soon as, i am also writing my organization to keep away gifting from such poor shops to the employees.