Shoppersstop.com — Wrong product delivered and not returning

Address:

Sundargarh, Odisha

Hi team, I had ordered a watch from shoppersstop.com on last week of march, 2015 with order ID 6894421. The product was delivered to me on 6th of April. There was no similarity between the product displayed and the product delivered, the product displayed is of ceramic material and white in colour, but the product delivered is of metal and silver in colour) So I contacted with shoppers stop customer care, but they didn't co-operate neither did they accept that their is vast difference between product displayed and product delivered. After that I e-mailed them about the issue and tried to connect several times even on phone, but the issue was not looked upon and they didn't show any intention to replace the product. Almost 1 month has elapsed but the issue remains unresolved, in fact the issue hasn't been looked upon. Please look into the matter and resolve it to the earliest. I Am also attaching the picture of the product displayed and the product delivered. The difference is clearly evident and action should be taken for not replacing the product and in fact their non-cooperation and non-acceptance that they have delivered wrong product. Really disappointed with the after sale service. Email ID- [protected]@gmail.com Phone no- [protected]