Shree Anjani Courier Services Pvt. Ltd. — Very poor service, they should close the business

Very poor service.
Firstly they promised to deliver the courier within 5 days from Pune district to a district in MP, I told them to address pincode as well.
Later they called same day saying can't deliver to my to address as they don't provide service there (Then why didn't tell that while booking in first place).
I gave them a new address where they told they deliver.
I checked after 8 days because my parcel didn't reach. The package left from Bhopal three days ago, as per their tracking service, but didn't reach destination (Pipariya) in three days, which is 150 km away.
I called to check, the guy who picked was very rude and told me it sometimes takes weeks to reach Pipariya from bhopal (I don't get how is that possible), then he gave a number of destination office.
When I called Pipariya office guy, he said today morning the parcel might have received as truck reached from bhopal today (how is that possible?? three days for 150 km??).
I said - okay, so deliver it today.
He replied - will check tomorrow, but won't deliver to home.
After hearing this I was speechless for few seconds.
Then I said, Okay then, My guy will collect today itself, give him the courier.
He said, he is not in office, will go to office if he wish to go, and will call then.
Then he disconnected the phone.

What kind of behavior is this.

Firstly you guys to understand that you are keeping customers belongings and promise to deliver.
You got only one work to do that too you are not able to do, and speaking rudely and not providing information.
This business is going to hell.
I am not going to deal with Anjani Courier in future.
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