Shree Maruti Courier Service — Unethical behaviour

Address:	734013
Website:	www.shreemaruticourier.com

Dear consumer forum,
I received a call from shree maruti courier service on 9th february 2016 saying that they cannot deliver the parcel at the doorstep. Being a courier company they cannot say that the customer has to collect it from their office!!! This was the 4th time they behaved this way!!
The lady who had called up was extremely rude and said that she is going to return the parcel if i do not collect it from their office. When i said that rustic art(From where i had ordered a few products online) has promised me that you would deliver it at doorstep and i will lodge a complaint against you.. They said i could do whatever i wished to and disconnected the line. The number of the lady is [protected]. I hope you will take strict action against these people... I have been humiliated and harassed. In the fear of losing the parcel as i had already paid for it i had to collect it again personally leaving all my work!!! Since the courier people threatened me that they are going to dispatch the parcel back to the company from whom i had bought those items(Rustic art) and this is the 4th time!!

Rustic art wrote to me:

Dear irani,
We have raised the courier service issue at the highest level and the same will be resolved. Henceforth, your parcel will be delivered at your doorstep.
Your order has been shipped via shree maruti courier. The tracking number is[protected]

For your reference, your order details are shown below.

Order #2511
Product quantity price
Organic jasmine soap (#ra000026)
1 rs.155.00
Organic tea tree and rose mary soap (#ra000035)
1 rs.155.00
Organic turmeric soap (#ra000036)
1 rs.155.00
Organic lavender soap (#ra000027)
1 rs.155.00
Organic country rose soap (#ra000019)
1 rs.155.00
Organic baby soap (100 gms) (#ra000006)
2 rs.310.00
Organic divine massage oil (200ml) (#ra000052)
1 rs.250.00
Subtotal: rs.1, 335.00
Shipping: free shipping
Payment method: online payments
Total: rs.1, 335.00

Note: kindly do not dispatch through shree maruti courier service( this was the note that i had attached to rustic art)

Your details
Email: [protected]@gmail.com

Tel: [protected]

Shipping address

Irani goswami
97, military road, chaitanyapur, new rangia, (Via n.B.U.Campus) ahead of haler matha, shiv mandir, siliguri
Siliguri - 734013
West bengal

Please note that rustic art is absolutely innocent and they have got nothing to do with this as they had already requested shree maruti to deliver at the customer's doorstep.

Thereafter shree maruti apologised on behalf of their staff:

Dear irani,
We sincerely apologise for the inconvenience caused to you. We also apologies for the incorrect behaviour by our associate towards you.
We will ensure the same will not be repeated.
We hope you accept our sincere apology.

Doc.No.[protected]
Date:02/02/2016
Irani goswani
Center-siliguri

Regards,
Shree maruti courier service pvt ltd.
Franchisee m.G. Enterprises
Girish odedara
[protected]

Dear shree maruti courier service,
The behaviour of your staff cannot be corrected. I have no grievances against shree maruti satara centre, so you need not apologise. Since this is not the first time the siliguri franchisee of yours behaved incorrectly. Instead of delivering parcels at the customers' doorstep a bihari chap and a nepali girl at your hill cart road shree maruti centre siliguri made me run around thrice to their office.Every time for the last four months i had been collecting my parcels from your office. When i protested the 4th time, this girl behaved very nastily with me over the phone. Even after that i had to collect my parcels again!!! She threatened me that if i did not collect my parcel she would return that back to erina eco crafts pvt ltd.(Rustic arts) is there any rule in shree maruti that the customer has to collect the parcels from the courier office????? It sounds rather weird if any courier office says so.!!!
If they cannot deliver parcels at home then why have they opened up a courier service in your name and giving you a bad name??????? Either ask them to apologise or cancel their business. Please ask that girl to apologise... Otherwise i shall take that matter higher up and lodge a complaint in the consumer forum against shree maruti courier service siliguri.
Thank you
Regards
Irani goswami


But the lady from siliguri office never apologised till date, even when i had written to shree maruti courier service after receiving their apologies.
Shree maruti courier service did not bother to take any initiative from their side to ask the lady in their siliguri office to apologise.
This incident will again happen i know for sure as that lady is very arrogant and adamant. So if at all again i order from rustic art in future these staff of shree maruti will behave in the same manner and again i have to collect my parcels from their office.

Thank you so much for your patience
With kind regards
Irani goswami