Shriram City Union Finance Ltd — Payment receipt

Actual my complaint is i was paid emi amount to shriram city union finance ltd though tech process on date :07/06/2018, transaction number:[protected]payment vai debit card, bank:bank of india, ), amount of rs:16, 444, , as of now this amount not credited to my loan account and not recived refund also, so please considered solve my problem as early as possible, ,
loan number:malkafw[protected]

bank account number:[protected]

name:palvai narender reddy

mobile:[protected]