[Resolved]  Siemens — dishwasher

Address:

411037

Hi all,

We had bought during may 2017 siemens dishwasher model sn25l882eu

However, we have been facing lot of problems in operations and usage.

Our overall experience is not very pleasing. Latest example.

We came home after diwali and found water logged in the machine and on the floor - this was about 21 oct 2017. We tried to call on 22 oct 2017 but it was sunday and there was no way we could get support.

On monday 23 oct 2017 at 10.30 am ist complaint was logged - complaint no.[protected] and follow up number is [protected] on 25 oct 2017 at 8.51 am ist.

Nobody bothered even to respond and after persistent follow up mr. Sagar (20 year old boy) showed up on 25 oct 2017 - who had just joined and did not know anything. He said he is operating machine for the first time. Even he did not carry company id and he said - there is no practice of carrying id.

In the evening on same day mr. Anant came and he inspected the machine thoroughly. Error e15 got converted into e19. He did not know anything about e 19 and he called someone mr. Balaji and told that there is issue with dispenser and some part. He said it will take 2 to 3 days to get the part.

Nobody followed up after that and we called mr. Sagar who is coordinating in pune on 28 oct 2017, he said that the part will be replaced by wed i. E. 01 nov 2017 and he promised he will call at 9.00 am. Neither he called or bothered to change the part and on our calling he gave another date of 03 nov 2017.

Its useless service and if the company is listening - take this machine back and refund us entire money.

Contact - rajesh shah +[protected] based in pune (Maharashtra) india