[Resolved]  Siemens Home India — Complaint regarding my siemens washing machine service

Address:Chennai, Tamil Nadu, 600119

Dear sir/mam,

Very good morning

Sub:compliant regarding my seimens washing machine service

My seimens washing machine has got a problem.
I got the "home serve" service contact through the delear viveks adyar, chennai, as it i bought my machine there.

The compliant was raised on 28-feb-2017 and the service man attended on 2-mar-2017

Home serve - service job code: 965487

My registered mob: [protected]

My personal contact : [protected]

Its been more than a month my machine was taken for service, but still i am not getting any responses from their end. on daily basis i try calling them over phone[protected] home serve seimens service contact), i could get connected once in two or three days. whenever i got connected, their responses would be "parts are not not available". i am really pissed off, i have never seen such a worst service in my lifetime.

Every weekend we have to depend on our far relatives to wash our clothes. i am really stressed out because of these service people.

Due to this frustration i thought of changing my machine. i would say this kind of service will really steal the good will of siemens.

Can you please help me out on this, by giving a great push from your end.

It would be great, if i receive my machine back atleast before this friday (apr-14) / saturday (apr-15).

Appreciate your care.

Thanks in advance.

Regards,
Pradeep j
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May 26, 2017
Complaint marked as Resolved 
Siemens Home India customer support has been notified about the posted complaint.
Verified Support
Apr 25, 2017
Siemens Home India Customer Care's response
Dear Princy5585,

We regret the inconvenience caused. We have escalated your complaint. Our customer service team will contact you shortly. Please be assured that your complaint is being looked into.

With Regards,
Siemens Home Appliances Team
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