[Resolved]  Siemens Home India — dishwasher spare part replacement fraud

Address:

380006

Dear sir/madam,
We bought siemens dishwasher sn240200in from your dealer shakti ezone pvt ltd vide there invoice num 24510 dated 09/07/2014.in the mid of may 2017 machine developed some snag and a service complaint on your phone [protected] was lodged. Your company's authorized v care solutions, ahmedabad deputed mr vinod on 02/06/2017. He inspected the dw and said that for the repair he took machine to his is service center. He reported that "heating pump" of the machine requires to be replaced. We paid rs 8000/- for the heat pump and rs 800/- service charge.
But then the machine never worked and the next day we contacted the v care solution proprietor mr jitendra and he assured to send service man again. He send mr ashwin, his technician, he also tempered with the machine and confirmed it will run. But since the machine never worked. We continued to contact mr jitendra as well mr ashwin from almost all the family member mobile number but they respond. We contacted siemens customer care multiple times and spoke to mr rajiv, mr sadaf and mr melvin, but no fruitful result or reponse was given. Thereafter we contacted your ahmedabad area manager mr vipul patel on his mobile number +91-[protected] and he assured to address the grievance in a 1 week. Then we tried to reach him number of times and every time he assured to look into the matter and many a time he also said that either he is in chennai or amreli or outstation. Lastly, mr k. K. Pandey visited our place on 07/01/2018. During his visit he took all the snaps of the bills and history of the complaints. At that time we also told him that the replaced heating pump was never returned to us. He assured to resolve the issue in 2 days but after waiting 10 days, we again contacted him. He came out with the new story that the control panel of the machine needs replacement and the cost of the equipment is rs 7000/- + service charge.
I being a valuable customer is really disappointed and frustrated with the product and services of the mnc like siemens. My family had to undergo a great agony during last six months.
We request your prompt action.
Yours faithfully,
Harish chandra gupta
+91-[protected], +91-[protected].