[Resolved]  Siemens Home India — not attendance of complaint

Address:

Pune, Maharashtra, 411038

My name is laxman alase. I am from pune and my registered mobile # is [protected]. I had lodged complaint regarding my dish washer on 9.3.2018 amd requested to arrange visit of engineer. Accordingly engineer visited on 16.3.2018. My machine's problem is it do not work properly and unable to clean utensils properly. Your engineer checked the machine and advised us not to use outdated detergent, liquid and salt. He added that if problem is not resolved, then contact us immediately and such call will not be chargeable. Accordingly i have changed all set and run the machine but result was same. The utensils were not cleaned and powder was showing on it. Then i contacted engineer directly who was lastly visited. But he didn't come. So i booked complaint with your call center but till date no one has visited. Only after lodging complaint, engineer call us and ask for visit charges of rs. 800/-. When it comes to know that it is continuation call and it is not chargeable, he close the call without visit. Now one month is passed and time you may charge me visit fee. Which i can not pay. So look into the matter personally and resolve my problem.

Regards,
Laxman alase