[Resolved] Siemens Home India — Refrigerator kd 49 nx 63 ne recurring problems
Y
Yateesh Srivastava
from Pune, Maharashtra
Address:
400102
Website:
www.siemens-home.com/in
This refrigerator has been purchased in 2010. For the past 1.5 years the refrigerator has been giving problems every 2-3 months when it stops cooling. The technician comes and resolves the problem (I pay for the part) and then it recurs again within 2-3 months. This has been going on since the past year and a half. The problem has again recurred and on calling the service centre I was informed that their would be a visit charge as the problem was recurring. I was also informed that the issue was because the refrigerator door was left open. It is the first time I am hearing that this can happen to a refrigerator. Nor did Siemens inform me of such a possibility while purchasing the refrigerator or is such information available in any of the manuals. This obviously points to either a defect in the refrigerator or dereliction of service. I urge the company to look into the matter.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved
Siemens Home India customer support has been notified about the posted complaint.
Verified Support
Feb 03, 2016
Siemens Home India Customer Care's response Dear Yateesh Srivastava,
Apologies for the inconvenience caused. Please share your contact and location details here or write to us on service.[protected]@siemens-home.com to serve you better. Our representative will get in touch with you shortly.
With Regards,
Siemens Home Appliances Team
Need OWNER/USER MANUAL FIR SIEMENS NO FROST REFRIGERATOR MODEL KD 49 NX 63 NE URGENTLY Have same since 2010. Had to instal V Guard Stabiliser to protect from power fluctution/outage/low & high voltage. Had given trouble in first year of operation with service personnel to come from PUNE to NAGPUR. Please send by emil to [protected]@gmail.com. Cell [protected].
Murali Nagpur
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Murali Nagpur