Dear Mr Riyaz,
Seems ur team is vvv busy. it’s been two days no one has tried contacting us.
Customer service is been so pathetic we never thought.
Regards
Shveta
On Tue, 6 Dec 2022 at 12:58 PM, Siemens Home Appliances India wrote:
Dear Sir,
Greetings from Siemens Home Appliances!
We apologize for the inconvenience caused to you.
We are escalating your request to our concerned team to expedite working on the case. They should soon contact you with an update.
We are glad to assist you for any further information you may need.
Regards,
Riyaz Shaikh.
Siemens Home Appliances.
BSH Household Appliances Manufacturing Pvt. Ltd.
Arena House, 2nd Floor, Road No. 12, MIDC,
Andheri (East), Mumbai - 400093.
Toll Free Number :[protected]
Email : service.[protected]@siemens-home.BSH-Group.com
Website : www.siemens-home.BSH-Group.com/in
From: rehan kinra
Sent: Monday, December 5, 2022 8:54 PM
To: Siemens Home Appliances India
Cc: kumarish kinra
Subject: : No response - Reminder 3
Dear Sir / Ma’am
This is to inform you none of your team member has contacted us till date.
Seems the company is not interested to resolve the issue wants us to raise the concern to Media.
Regards
Shveta Kinra
Sent from Mail for Windows
From: Siemens Home Appliances India
Sent: 01 December 2022 16:15
To: kumarish kinra
Cc: shveta kinra
Subject: RE: No response
Respected Sir,
Greetings from Siemens Home Appliances!
We acknowledge the receipt of your e-mail.
We have forwarded your request to the concerned team who are looking into it and should soon contact you with an update.
We are glad to assist you for any further information you may need.
Regards,
Azina Kotwal.
Siemens Home Appliances.
BSH Household Appliances Manufacturing Pvt. Ltd.
Arena House, 2nd Floor, Road No. 12, MIDC,
Andheri (East), Mumbai - 400093.
Toll Free Number :[protected]
Email : service.[protected]@siemens-home.BSH-Group.com
Website : www.siemens-home.BSH-Group.com/in
From: kumarish kinra
Sent: Thursday, December 1, 2022 3:31 PM
To: Siemens Home Appliances India
Cc: shveta kinra
Subject: Re: No response
Hi,
Refer trailing mails. The technician has resolved the issue. However, i feel i have been cheated.
Initial issue was told with 2 parts. The image is attached. However, when i had checked with area manager, mr Amol sawant he had told me that 3 parts had been ordered. 3rd one being inverter.
When the technician mr Pandey (same as the one who had checked before and recommended 2 spare parts) came for replacement, he immediately told me that the 3rd part ie invertor also needs to be changed. On enquiry he confirmed that though the existing inverter is not faulty, it is not compatible with the new part and hence needs to be replaced. The inverter itself is ₹4000. So now i had to pay ₹9600 instead at ₹5600.
Hence, i was left with no option but to get all three parts replaced.
Why am i being made to pay if your spares are not compatible.
Kindly revert with explanation asap. Also, give contact details of technical head and escalation team head.
Regards,
Kumarish Kinra
[protected]
On Fri, 25 Nov, 2022, 2:44 pm kumarish kinra, wrote:
Hi,
Refer trailing mails. I received a call from your escalation office yesterday and was assured of status update by 12 pm today. However, i am still awaiting the update. Kindly expedite.
Regards,
On Thu, 24 Nov, 2022, 1:29 pm kumarish kinra, wrote:
Hi,
Refer trailing mail. I am still awaiting status. Kindly expedite.
Regards,
On Wed, 23 Nov, 2022, 2:08 pm Siemens Home Appliances India, wrote:
Dear Sir,
Greetings from Siemens Home Appliances!
We apologize for the inconvenience caused to you by now due to delay in receiving the spare parts.
We are escalating your request to our concerned team to expedite working on the case. They should soon contact you with an update.
We are glad to assist you for any further information you may need.
Regards,
Azina Kotwal.
Siemens Home Appliances.
BSH Household Appliances Manufacturing Pvt. Ltd.
Arena House, 2nd Floor, Road No. 12, MIDC,
Andheri (East), Mumbai - 400093.
Toll Free Number :[protected]
Email : service.[protected]@siemens-home.BSH-Group.com
Website : www.siemens-home.BSH-Group.com/in
From: kumarish kinra
Sent: Wednesday, November 23, 2022 11:19 AM
To: Siemens Home Appliances India
Subject: No response
Dear Sir,
Refer to attachment. My service request[protected] was raised on 16 Nov. The technician visited on 18 Nov and said two spares are required and likely time is one week. I contacted customer care to check if the technician has punched the spare requirements in your system which i was told has not been done. The matter was escalated with no [protected] and i was told that i will be contacted within 24 hrs. However, there is no response yet. I am horrified by the poor response by a reputed firm like yours. Kindly revert asap.
Regards,
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