Silicon House — Linux Hosting blocking web application hosted

Address:chennai
Website:siliconhouse.net

The hosting is blocking website subdomain and control panel once the hosted app is run/ tested. it gives "ModSecurity: Access denied with code 403 (phase 2). detected SQLi using libinjection with fingerprint 'sos'..." as reason to block (automatically done by the system in use.

it is false alarm and there is workarround to this. the hosting solution provider should put the files and ip and url in white list. But silicon house service provider is not doing it and doesnot seem responsive.

they say they are not doing. the susy is doing (blocking) and cannot help..
now when the solution is not provided and my taking the hosting is useless.. last two months it is not stabilised yet and whenver i try to use it seriously (before giving it online to customer for use) i get these failures.
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Jun 21, 2020
Updated by sajal das
Sometime they attend immediately, but often hours or days together...
the emails facility from domain are blocked for the last 25 days no response yet.
Jun 21, 2020
Updated by sajal das
Sir when no solution or favourable assistance is provided and assurance that the app will run and my client will be able to use it without such false blockage, i demand full payment refund...
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    chennai
    India
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