Singhania University — Non Received of Payment Receipt and filled form for request certificate for B.Ed degree

I requested online for pass certificate for B.Ed degree.
Transaction of amount 1000/- has been DEDUCTED from my account but the payment receipt and filled form is not generated after payment is successful.

Transaction id: VIN/SINGHANIA U/[protected]/[protected]
From ICICI Bank
Transaction amount: 1000/-
Transaction date: 7th Feb 2022

Name: Priyanka Biswas
Enrollment no.[protected]
Year 2018-19

Please look into the matter favorably on an urgent basis. Call several times to help line but nobody pick.