In this age of digital India, where Leading Hospitals like SGRH are also going digital. We need to be careful about the loop of feedback about the consultations. Without Digitization these feedbacks were mouth to mouth and then people started seeing SGRH as reputed hospital. People across India come to SGRH to seek the opinion because they have heard good words since last so many years. I also heard the feedback from my known in Himachal that in SGRH Doctor listen to the patients disease history and get to the root of the disease. With digitization I find this feedback missing and I feel if any leading body stops improving itself then it looses the chance to be the best. I am sending this email to possibly least unattended and mostly abused email address but I must admit there is a poor feedback mechanism in SGRH in this age of digitzation.
In my recent interaction with Dr Manu Gupta, I observed that doctor is working on his pre-determined mindset. My relative coming from Himachal we opted for the tests/sonography prior to the appointment to save time of stay. While we tried explaining the problem that persistence of the disease is something we want Doctor to help with. While we have been operated 2 time and we are facing the problem since last 14 years persistently. We asked doctor to give us opinion/insight about this disease and possible causes about it re-occurrence based on his experience and expertise. While Doctor Manu Gupta was very clear about his thought process to suggest a CTSCAN and then operation. I think Doctor was thinking, if patient can pay 2000 for his consultancy fee then he can pay for CTSCAN as well and then followed by operation. Is it some kind of AI Bot that does same thing every time? We went all the way from Himachal to Delhi for an expert opinion and are least interested in a robotic opinion which is based on the financial status of the patient. Not listening to what patient is saying and not understanding the history of disease is a serious sign of money hawkers.
I hope SGRH saves its reputation in coming time by having a proper feedback mechanism. If there can a patient login portal for downloading reports etc then why cant there be a feedback section as well. Was this information helpful? | 
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