Skechers India — Horrible Customer Service for a defective product, need refund or exchange

Address:

Indirapuram, Ghaziabad, Shipra Mall

I am extremely frustrated and a disappointed customer for the service as displayed by the Store Manager - Vishal Sharma (as he told me his name) and the other personnels in Skechers showroom in Shipra Mall in Indirapuram, Ghaziabad. Here is the existing case number[protected] of my complaint as raised with the store. You should fire the store manager with immediate effect!

Please find attached the Photos of a Slipper that I bought for my mother on 12th April 2023, within a week or so after using it IN THE HOUSE only, the slipper had its skin coming off from one of them (as displayed in the pics as attached). I took them to the store immediately and had to wait for over 10 days for a resolution, with no proactive response from the Store for over 10 days, I kept visiting the showroom a couple of times, this was very annoying and frustrating for me as a customer. As of yesterday, when I again visited the store, the store manager simply told me that the exchange of the product request with a new one has been declined by the Skechers CX team. The manager Vishal was extremely rude and poor in customer service and stayed simply nonchalant as if nothing happened, he was absolutely reluctant in getting me the resolution.

This was the first time I spent almost 10K for buying any product from Skechers, I WILL NEVER BUY EVER AGAIN and raised a complaint on the Consumer Forum and will also go on social media, let the rest of the world know, how you guys cheating your customers and not willing provide a stellar customer experience for bought products, which turned out to be defective within a week of its purchase.

I need an exchange of my product with a brand new one, SIMPLE! My mother is 60+ yrs old and never wore that slipper outside the house, it was all worn inside the house only. I am looking for an immediate resolution and exchange of the slippers or a full refund with harassment as a compensation, if not solved within the next few days, I am going to file a complaint in the court of law for your unlawful treatment of selling defective products to your customers.

Invoice details as attached and for your reference :
Supplier GSTIN : 09AAGCG7616P1ZX Invoice No. : C63/FCM/00103/Apr/23 Invoice Date : 04/12/2023 15:23:17 Total Invoice Value : 9498.00 CGST : 724.42 SGST : 724.42 IGST : 0.00

I am looking to hear from you on the resolution ASAP!