Skechers India — Product not dispatched

Very disappointed with this brand, ordered a pair of shoes on 5/7/2021 but today 9/7/2021 still the status shows order placed. No proper replies to mails elsent only tickets are raised, called 3-4 times at the call center number, they say only one thing that will be dispatched in 2-3 days. Horrible online sales services.
Good product in bad management.
My order no. SO[protected].