Skechers India — shoes torn in just 2 days

I bought a new pair of shoes from skechers, factory outlet, bucho mandi, punjab. I just wore them for 2-3 times but the left shoe was torn upper back side and from the laces side. The workers refused to change it and said that you have to said a mail it will not be possible to exchange it here. I hope u understood my problem and you will try me help me out.
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