Skechers Shoes — running shoes

From:
Mr. Saurabh agrawal
Nagpur
To:
Sales incharge
Sketchers
Subject: replacement of torn shoes in warranty period
Dear sir/ madam,
This is in reference to a pair of shoes i purchased from skechers' showroom at c-21 mall in indore on 5 th february 2017.
I am a regular endurance runner and had purchased the uk size - 9, blue coloured, "go air" skechers shoes from the above-mentioned showroom at an approximate price of 8000 rupees. The shoes were on a warranty period of 1 year. After using the shoes for a period of just 6 months, i noticed a tear in the shoe structure today, while going for my routine run. So i reported this to the skechers's showroom at nagpur but they were unable to acknowledge my grievance and instead asked me to mail my request to you.
Since the shoes are in warranty period, i request you to kindly look into the matter and help with the replacement as soon as possible.
I am hereby attaching the photographs of my shoes, for your knowledge, in case need arises.
I hope you will take the necessary action as these are my routine running shoes.
Waiting for your early reply,
Yours sincerely,
Mr. Saurabh agrawal
Mobile no:[protected]
Nagpur