Skill Lync — Disbursement amount

Address:

AT+PO+PS- LAUKAHA, DISTT-MADBHUBANI

Dear Mam/Sir,
When I communicated with eduvanz and she informed me to your manually amount had gone in your institute.
And your automatically debited amount had here means eduvanz.
Please concern my issue and help me for doing this.
I got a mail from eduvanz side that mail screenshot I also shared with you.

Sir, On 06/04/2023, I already 5000 paid 2:00 am to your account epowerx learning technologies pvt ltd but 06/04/2023 again debited 5000 at 2:00pm from my account. So please concern this issue and let me help this issue. Please check and after updating refund my amount
My application I'd is (A[protected].
Almost 1 month has gone. I'm not getting any response from your side. Please help me mam and this is my major concern issue. Please help.