Dear Sir,
I am writing to you with regard to a complaint I have towards skinKraft. I had paid an amount of Rs. 1199.20/- on 29th June 2022 at 12:40 for my order. When I contacted their customer care team, I was told that the amount was received but the order was not placed due to a technical error.
I have been contacting their customer care with regard to this issue since the 13th of July 2022.
Furthermore, this issue was escalated to their concerned department and a refund was initiated within 3-5 business days. The ticket number that was raised addressing this issue was [protected]. Unfortunately, I have not received the refund amount till date.
I am giving the details of this issue below:
Amount Paid: Rs. 1199.20/-
Mode of payment - Net Banking (HDFC Bank)
payment ID : pay_JnDsEYL8nj6Fmz
Payment Link ID for the transaction : inv_JnDUkk4aHVb8aC
Ticket number Raised by SkinKraft Team : [protected]
When I have contacted them over Email, I am just receiving empty promises regarding the refund being issues within the next 24-48 hours. But I am not receiving my refund amount.
I would be grateful if you could kindly help me in this regard!
Yours faithfully,
Pranami Kondadi Was this information helpful? | 
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