Skullcandy — ink'd wireless earphones

On june 12, 2018, night, i connected my skullcandy ink'd wireless earphones for charging and went for a bath. After 30-40 minutes when i saw that the earphone is not charging as the light was not on; i went to check it. As soon as i put my fingers on the charging side end, i found that it was heating. I ejected the charging cable from the port and re-inserted it. But while doing so, when i touched the charging port cover, it came off as it was melted at the one end. Seeing this, i didn't connect it for charging for quite some time and around after 5-10 minutes, i re-connected it for charging and luckily it was charging. But it stopped charging after some time. Later, i found that the buttons cover was also coming off the earphone at one end. At the same time, i visited skullcandy website to see the "contact us" options. Call was not available at that time, so, i wrote an email. Next day, i contacted the customer support via phone around 10:20 am and was asked to send some screenshots after explaining the scenario. I sent the asked images but later, i was refused to get it covered under warranty due to physical damage. But i don't understand how this was a physical damage. This was a case of charging issues which resulted in some outer damages. But you guys are just seeing the outer damages and completely ignoring the main issue. This is really a heartbreak for me as it's been only 4 months since i purchased this earphone. If i see it, i've paid ₹750/month for this earphone which is not worth at all. And, the thing is that, i've been paying for the fault which i didn't make.