Sleek Modular Kitchen — Faulty Material applied

Address:

Kangra, Himachal Pradesh

I have a sleek modular kitchen installed in Kangra Himachal 1.5 years ago. The material I asked from Miss Suman Lohani, the designer was supposed to be water resistant but the doors under my kitchen sink couldn't with stand an occasional obvious trickle of water during this time. The doors are swollen now and I filed a complaint with the customer care. The local designer came in and created a video and assured that the doors will be replaced. After 2 months with no response I followed up with customer care and state customer representative Mr. Sohan Sarin who again assured that doors are under fabrication. But then in a couple of days he informed that my damage is not covered under the so called 10 year warranty as the damage is because of continuous seepage of water. I am not sure how miraculously Mr. Sarin knows that water has been seeping into my doors from 1.5 years. He should leave sleek and join secret service. As obvious Miss Lohani is very conveniently not reachable now. In a nut shell I believed in a brand which boasts about being genuine and customer oriented but its just another blatant lie to lure customers into their trap.
Complaint number 114376