Sleepwell Mattress — Sleepwell mattress reason for back pain

Address:	Gautam Buddh Nagar, Uttar Pradesh, 400701
Website:	www.sheelafoam.com

Hi,
complaint no.is 43110
Customer Care Mail ID -

This is just to sharing my bad experience with Sleepwell Mattress and their customer care . I have purchased one Sleepwell Duet Luxury mattress cost Rs.24000 on 13th of December 2015 . After using it I have started with severe back pain and body ache but I considered with some week to adjust my body with the mattress but unlikely my whole body was started paining and most likely a very uncomfortable sleep every night . Then I have informed the same to Sleepwell customer care, They have visited my place to check after 10 days and told that they will inform to the concern team and will get back to me within 48 hours. Till time I stopped using their product and contacted back after one month as I did not get any reply after one month . Their answer are just surprise me that they clearly pretend that they can not do anything for customers who are facing what ever issues if its not under their term & condition . Even though they were not worry that their product has some issues and it is reason for back pain for customer .

My concern is to informed them that their product has to be examine and review why its occur back pain after using it.Anyhow just I want to sharing my bad experience to everyone who are looking for mattress . Choose those company who are giving replacement and refund after one month or two month use . after all choose mattress is very important as we spends one third of our life over their more then that uncomfortable sleep will impact dally work life .

Thanks