Sleepwell — Sleepwell spinetech air luxury orthopedic mattress

I bought this Sleepwell spinetech air luxury orthopedic Mattress on 21st August 2021 and got it delivered by 25th August 2021. This is Sleepwell spinetech air luxury orthopedic mattress which we after confirming with the vendor that it is meant such way to not give backache. And, it is doing other way. My husband and I having continuous backache this will lead to serious health issues. This is not any cheap mattress, it is much heavily charged mattress and not serving the purpose it is meant for. I want to return this mattress.

Within 2 days of buying only I raised the complaint but sleepwell customer care kept on insisting use it for 3 to 4 weeks then we will take your complaint forcing us to go through the pain, I tried that as well but it is not giving comfort. What consumer law is they not understanding to return this mattress. If consumer dont like only and it is in good condition there are option to return things. And this being such expensive mattress giving health issues how it is forced on us. Kindly return this mattress and make refund.

Please register this complaint and return thus asap we cant bear health issue for longer.