Smashing Commerce — not giving any response for returning the product and refund money back

Address:	743126
Website:	smashingcommerce.com

My order id is #q3sjd6vtbw.
I just want to return the product and want my money back as i am not satisfy with this product, its continually creating a irritating sound.
Also quality of product is very cheep and rate is very high.

I have mailed several time for return this product and refund my money back, but not received any positive replay from support ([protected]@smashingcommerce.com).

I have also tried several time to call support but my call not connect at least once and also fail in sending sms on these numbers ([protected], [protected]).