Smashing Commerce — product is not up to mark as per terms and commitment

I M shocked to see your product PHONECID-COD WHEN i opened it. It looks like a very cheap looking item which has no grace or mobility.The product shown in ad. looks very sophisticated and the working was also very enchanting.I even can not think you could do such thing to any on line customer. I am totally dissatisfied with it and only have a big " NO" for it. I don't know you people are really genuine and will stand on you words as it has been mentioned in advertisement also that within 60 days you will take the product back and return the money if the customer us not satisfied . I don't want to say more but I am simply very much shocked to see how can any one to this to a customer knowing that in today's time any type of misleading will put you in troubles. So if you really work on good terms I want you to take this cheap thing back and return my money.