This is for your information that i, yashpal wadhwa r/o sangrur (Punjab) had purchased tiles from sangrur sales corporation vide different invoices keeping in mind the name, brand, quality of the products and reputation of the company.
We had ordered total 204 tiles and out of these 109 tiles were found broken when taken out of packed boxes. We found that 60% of the tiles were in broken form. This type of problem is not expected from the company like you.
After this we intimated this fact to the dealer from where we purchased the tiles. Mr. Radhey (Territory manager of somany) physically verified the tiles at our premises and confirmed 60% breakage and assured the refund/ exchange, he further suggested to use/fix these tiles and assured that company will compensate us with the loss occurred to us.
But now he has totally denied from his comments and nobody is bothering to indemnify our loss.
We also lodged a complaint regarding this at the customer care of the company vide complaint no.38113 dated 01.06.2016, but the same is still pending and no action has been taken on the same, this is also putting a question mark on the performance of customer care team of the company.
We the people in general can not expect these things from the company like u, which is really a big question mark on the companies hr department who is hiring the manager like mr. Radhey, qc department of the company who did not properly check the tiles while removing from the factory of the company. Not only this your employee mr. Radhey did not even talk properly when contacted later on... He used threatening words to us to do ever we can do... This is also a great lapse on your part.
The motive of this mail is to bring these kind of events before the top management of the company and we hope to get some positive action from the company's management.
Yashpal wadhwa.
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