| Address: | Sonovision, Diamond park. Vishakapatnam |
Hi, This complaint is regarding the Samsung Washing machine which I have taken from sonovision. I have ordered for maroon colour washing machine and they gave me brown colour with a dent in it. I did multiple calls nd sent msgs on WhatsApp but they use to tell me they are following up nd will update me. And yesterday when I went to the showroom they started fighting with me they started denying that no we won't change the colour again our billing will change u take that Colour literally for 1hr they made me run around nd then they started denying. Nd the guy who wasn't available when I took the washing machine he is saying we told him that we wanted brown washing machine u can even check with cctv footage that guy came only in the last when the bill was done. But selection of colour and washing machine was done with guys. Nd instead of helping a customer the started fighting. I have taken a fridge and washing machine and I told them clearly I want blue fridge and maroon washing machine but they are denying. 1week I was following up they said they will update me by sending new maroon washing machine but now they are denying. Please help this is so unfair because that colour is not getting sold they are force fully fighting and cheating with customer and Askin them to keep it. I request you to please help me.
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