South Indian Bank [Sib] — mpay failed transaction for mobile recharge not been refunded

Address:

Thrissur, Kerala, 680006

Dear Sir, I had made a mpay transaction for my mobile recharge, through your mobile banking App for an Amount of Rs 187 deducted from my Account, on 11/04/2018 Transaction ID :[protected], which failed with a message that the amount will be refunded tried contacting through your customer care no. but to no avail, they keep telling it eill be refunded in a week than told me it will take two weeks, now it is almost three weeks, i still have not got my refund.