On Sunday 19th of June 2022
We visited kings Langley train station to purchase tickets to go to Twickenham stadium
To see England rugby. We Did not know what tickets to buy so we asked for assistance at the ticket machine. We pressed the assistance button on machine and spoke to a lady who we asked to help us we needed 2x day passes to go to Twickenham. And return She did this on the screen as we watched and said these are what you need. The tickets she sold us cost £25.60x2
We asked if these were what we needed to get there and back and she said yes . When we got to Euston station we went to the information desk to be told we couldn’t use the tickets we had been sold and that the lady had sold us the wrong tickets also over charged us . We then had to spend more money to get the correct tickets. This caused great distress as we had to then use our food money to buy these, we were then Advertised to apply for our refund . I have been trying to get in touch for 2 days now with no joy please help me sort this out
yours hopefully
Mrs Gittings
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