| Address: | New Delhi, Delhi, 110063 |
My mother had been keeping i'll from past 5-6 days. When the doctors in my area failed to treat my mother well, i took my mother to action balaji hospital in paschim vihar, new delhi. After repeated consultations with the doctors in private opd, condition of my mother didn't improve. On 24th september 2017, i took my mother to er room at around 7 pm as it was sunday and private opd was closed. My mother was treated and was sent home even though i requested dr. Gautam, cmo, to admit her in the hospital.
He said that "aapke kehne se admit nahi karengey, hume jo lagega ussi case ko hum admit karengey" which means "i'll not admit her on your words, only when i feel right would i i admit your mother". He assured us that these injections were enough to make my mother feel better.
After three hours at around 10 pm, my mother again started vomiting, and her condition got worsened. I again took her to the action balaji hospital emergency room. I wanted to talk to dr gautam, but he was busy, and i went to dr. Monika, cmo. She was rude from the start, tone and language were insulting to say the least.
I didn't react and i went to my mother's bed. The bedsheet was dirty, i requested dr monika to get the bedsheet changed. My mother then tried to sit but the bed moved a bit. Dr monika was near to the edge of the bed so obviously she reacted faster and hold the bed. At precisely that movement she said "bed toh pakad lo" which roughly translates to "hold the bed" in most ridiculously insulting tone. Then i asked her that since she is near, she could hold the bed. She lost her temper then and started shouting saying "i know how to shout too". But mind you, she was already doing that. And then out of nowhere dr gautam came running saying "oye, kya h be". His posture was so aggressive i thought he might hit me. And then dr monika was even more encouraged to say whatever she seemed fit saying at times "ab chilla k dikha" which means "shout now". There were many other things she said. I folded my hands in disgust to make her go and asked her to look after my mother. Seeing my folded hands, her ego finally satisfied she walked away. When other doctor asked her to see my mother, she refused.
Is this the level of the doctors of balaji?
After all the aggression and humiliation, i felt mentally harrassed by this incident.
And again my mother was not admitted, injections were again injected and were sent home.
I would have been happy if my mother would have felt better. But at 5am, she again felt the same.
Such level o[censored]nprofessionalism and downright criminal attitude of these two doctors have made me question the level of action balaji hospital. My family has always trusted action balaji hospital for every major and minor disease we have suffered from. And these two doctors destroyed that relationship in an instant.
If well educated and slightly better off people are subjected to such harrassment, how do these doctors treat poor and illiterate is anybody's guess.
I have filed a written complaint to the hospital, but i haven't received any communication from the hospital in this regard.
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