Sri Durgamba Travels — worst services and left at stop without luggage and money

Website:

yatra.com

Due to the reckless behavior of sri durgamba travels bus driver, cleaner (Phone no [protected]) and operator ([protected]). (With bus serivce number ka 51 d 8745, service from gokarna to bangalore).
They have wantedly left 6 passengers with 3 years old kid at pick up point after keeping the luggage inside the bus.in this 6 passengers 2 were senior citizen and 2 for female travelers.
After keeping the luggage inside the bus and all the money inside the bus.
We came down and having food in front of the bus and informed the bus driver about the food and came down infront of him while he was sitting in his place.
It was 7:45 pm bus departure time was 8 pm. Bus driver gave horn for getting in and we waved our hands to get in and he noticed it. Whey the hell bus was departed before the departure time without asking the passengers permission.
Before we come near to the bus and get into the bus he just drove very fast and wantedly left us over there.
Bus drivers responsibility is to check no of passenger inside the bus before departure of the bus and call back in case of their absence.
Why you people are running services and taking so much of amount from travelers when you people dont have such kind of responsibility.
We were literally running behind the bus to stop it.
They didnt stop and dint check till they left fro 5 kms from pick up point. After we called the operator then only they got to know the we were not in bus.
We called operator and informed that they left us before the departure time then they said bus will return to pick up point.
Later bus driver gave missed call and we called him back. Even after their big mistake they just gave missed call.
They denied to come back and they asked us to come on our own when we were left with no luggage and no money.
We asked for the amount and they denied to pay the amount.
We called operator [protected], he was not picking the call after that.
One kind person dropped us over there to get into the bus which traveled for 5 kms away from pick up point.
When we asked driver why dint you stop when we waved the hand he was giving reckless answers to us.

They are so reckless people and services where even after their mistake they didn't check the passengers and giving missed call to passenger. Giving reckless answers for their mistake.
Driver driving was also very rash.

Already leaving the bus at gokarna unknown place with 2 senior citizen, 2 female and 1 small kid was the worst.
We were left in a situation where something bad or worst could have happened that movement.
Who will be responsible for if something worst would have happened.
If the cab driver was not good then what could have happened. No one responded to the situation and left at that place without money then what would have happened.