SRL Diagnostics — test report of another person sent and wrong time of blood withdrawn | |||
I had gone to srl mulund walk in at mulund west, mumbai 400080 on 8th july 2019 at about 9.30 am for giving blood sample for cbc test. Overall person doing the documentation such as name, age etc was not focussed as she asked all the information two times (Gap of few minutes). I requested them to send my report by e mail which was indeed done but unfortunately, report sent was for a different test and another person which had nothing to do with me. I wrote them an e mail but there was no reply and finally, i had to call them several times at mulund collection center and thane lab to get my own report. When i checked the report, it showed blood collection time as 8.22 am while invoice showed time as 9.36 am (This was the correct time and not 8.22 am). This discrepancy shows serious data integrity issues. Can we trust reports from such laboratory? Was this information helpful? | |||
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SRL Diagnostics customer support has been notified about the posted complaint. | |||
 1 Comment | |||
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I had booked 3 test on Srl Portal and made payment for the same . But due to some issue in test SRL itself cancelled test and told me that refund will be done in 7-8 days but its been 11 days no intimation about refund . and every time i called they say concern team will get back to me . I need my money back .
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