Srs — cancellation fee not refunded

Address:

560077

I booked my bus ticket by redbus on 27th of october (Ticket number (Tin): tmbq61601302 from bangalore to dharwad for dated 5th of november 2018. That ticket amount was 2730/- rs. And cancelled it on 2nd of november 2018

But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days. Why they are not refunding my cancellation amount and my request is to please refund my money. Please respond as soon as possible.

Looking forward for your cooperation and quick response.

Below are the details for your reference.
Ticket details:
Ticket number (Tin): tmbq61601302
From: bangalore
To: dharwad
Date of journey: 5th november, 2018
Travels: vrl
Bus type: sleeper 2+1
Boarding time:22:30
No of seats: 2
Seat number: l14, l15