St Courier — Regarding my phone

Address:

#40/2, 2nd cross kaveri layout, thavarekere main road, D. R College po, Bengaluru, Karnataka 560029

I bought a brand new iPhone in my Bangalore address and I need to sent that to my Chennai address for that I have approached st courier service on the below address
#40/2, 2nd cross kaveri layout, thavarekere main road, D. R College po, Bengaluru, Karnataka 560029
The owner of this charged me of Rs 300 Indian money for express delivery option on 9th of oct 2023, when I called on 10th the next day they informed me due to rain they couldn’t dispatch the product and will be doing express delivery today and you will get on 11th October for sure.. when I am trying to contact today with the hub they informed me that.. the given address st courier on Bangalore have send the Product on normal delivery and not express amount charged is waste.
Are they making us the common people mad ?? They charged 300 For express delivery and also it has been 3 days now the product have not received .