Stalkbuylove — product not received and refund pending for another order

This is to report about the 2 prepaid orders i placed on stalkbuylove. First one i cancelled because it was taking longer to be delivered and i've still not received the refund yet.

For second order, tracking status shows as complete but neither did i receive any call from the delivery person nor the products.

I've been following up over the mails & haven't received a single response from their end. Also the customer care no provided is wrong.

Please help in getting this issue addressed.