Stalkbuylove — return and refund #[protected]

Hi,
This is my 1st shopping experience with stalk buy love. For a consumer, I'm highly disappointed by the quality of clothing received and the customer support that the company offers. Contact no. Is 'barred' for incoming calls, emails unanswered and complaints unaddressed.
I can't place return request for my order as the tracking page shows my order status is still "placed". I have mailed and raised complaints previously regarding the same issue but no follow-up has yet been done.
Order details-
Order number:[protected]
Name: Surbhi Kaushik
Placed on: 31/8/19
Delivery date: 3/9/19
I would like to initiate a return and refund for the same.
Looking forward to a quick response