StashFin — Unable to pay loan

Due to uncertain events in my family. I was not able to pay the amount which was borrowed from Stashfin which is 10000. But i have informed them the reason and as well i have provided the proof for it but still they are daily asking me to pay immediately. I have explained them that I have a dept of 6 lakhs due to my daughters health issue and my father in law health and death issue. they are not even considering. I don't know what to do. They are threating me that they will file cheating complaint against me.