State Bank Of Hyderabad — Irresponsible behavior of bank officer including branch manager

Address:

New Delhi, Delhi

Hello Sir, I am a person who is a joke or you can say a time pass for the chandni chowk, delhi branch of state bank of hyderabad. I have applied for business loan approval with this branch since two and a half month back and submitted the all relate documents after one week. but the concerned authority hadn't take any action for forwarding my file to karol bagh branch (regional office). when i did follow up with the bank they told me that the concerned person of loan department is on leave and will be back after 15 days. again after 20 days when i did follow up now the concerned person was available but the branch manager was on leave for 18-20 days which was extended to 25 days. Till now i mean to say till today my file is still with the same branch and not forwarded to the regional office for approval. If the branch officials are not in mood to do work or not interested in forwarding our file why they aren't tell us clearly so that we can move on somewhere else. Is this the right behavior to deal with the customers.