| Address: | Ranga Reddy, Andhra Pradesh, 500084 |
Hi sir/madam,
This is to bring to your notice that my monthly installment got deducted even after closure of the car loan.
I had taken a car loan from sbh, vikrampuri, secunderabad branch on march, 2015 and have closed the loan on 15th may, 2017, however the monthly installment got deducted this month (June) as well.
I raised a complain however no one was available even to address it. I was said that there are so many complains we cannot look into everything, moreover the person who looks into it is on leave and there is no one to assist. I do not understand how such a big bank has so much staff scarcity.in that case please let the customer know that they have to wait for months for their complaints to be addressed.
The next day i was asked to come to the branch even though it was 60 km away from my house, must acknowledge the great service here, as the person in charge said he cannot work on it through sms/email, not sure this was because of his laziness or lack of technical knowledge.
I skipped my office and went to the branch just to raise the complain. The person in charge, srinivas rao greeted me with 'cant i just be on leave for a day, next day people come and eat my head'. The guy continued to ask me irrelevant questions and kept mocking me time and again.
He went on to mention that it was the fault of hdfc bank wherein we have the account, that they credited the money... Hats off to the logic!!!
I have no idea when my money will come back, or if it will ever come. The behavior of the bank employees clearly states that we are a burden and not customer for the bank. We have been treated like we have stolen some money from the bank.
Please work on it and escalate the matter if needed.
Kindly request you to look into the matter at the earliest.
Thanks & regards,
Sweta ojha
Ph: [protected]
Email :[protected]@yahoo.com
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