State Bank Of Hyderabad — not making payment to fdr's

Address:

Visakhapatnam, Andhra Pradesh

I am central (Defence) govt contractor and account holder of state bank of india (Formerly state bank of hyderabad, muralinagar junction, visakhapatnam) making all types of transaction for my business purpose.in the process i have taken few fdrs (2000 to 2005) for a guarantee to govt department as & when required. The dept has released the fdrs in 2017 and submitted in the bank for encashment.in that two fdrs were not cleared by bank and saying that we have no records to release the amount. One fdr returned in original and other original one misplaced by mona madam (Employee of bank - transferred to other station). The bank manger also transferred. The present employee is not taking any responsibility to look in to customer problem. I have made a complaint to regional office but no response. I have lost my patience to request again and again and stopped business with that bank. Now i need justice.