State Bank Of Hyderabad — Refund from Amazon to my bank account

Address:Hyderabad, Andhra Pradesh, 500005

Acc no:[protected], Amazon has issued refund to my account of 6899/- and they have provided me the refund reference number:[protected] and transaction number: [protected] and it's through rpgs refund. I visited my home branch which is at barkas hyd and they are not helping me to locate my refund.
Please help me or else I will have to go to consumer forum.
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I have applied to issue a new cheque book on 16 April.I haven't received it yet.. nor customer service number works..
I have lost my SBH ATM card for account number bearing [protected] svims branch tirupathi.

Name: Batchu Mallikarjun
Acc num: [protected]
Cell: [protected]

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    State Bank of Hyderabad Phone
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    +91 40 2338 7316
    State Bank of Hyderabad Address
    Abids Rd, Abids, Telangana, Hyderabad, Andhra Pradesh, India - 500001
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