[Resolved]  State Bank Of Hyderabad — Rude behaviour of Bank Staff - reg

Address:

Hyderabad, Andhra Pradesh

I deeply regret to inform that the behaviour by one of the staff Sri. Mathur Kumar of SBH, Lallaguda Branch is abysmal. I accompanied my friend to the above mentioned branch to enquire the reason for the delay in the pension settlement of his deceased father which is already delayed by 3 months and yet the pension of the deceased holder is not terminated even after submitting all the necessary documents and it was informed to us by the CPPS branch of SBH that the pension needs to get terminated by the Branch people. When we reached the branch, we were asked to come again after a week. When it was asked for the reason of delay, further procedure and the time required for the settlement, the above mentioned staff pushed me and said he dont need to answer my query as I'm not a customer of the branch and my friend who was the customer was also pushed by him when we said we need to meet the Branch Manager and dint let us meet the Branch Manager either to lodge the complaint and created havoc blaming us and also warned us that an enforcement complaint will be lodged against us if we argue to meet the Branch Manager . The information conveyed by me can be verified through the CCTV footage available in the bank and also outside the bank as well. This is such a incident which would have never happened in any bank and if this kind off behaviour is extended to the customers on the enquiry who are literate then what kind of sufferings the illiterate customers waiting for their family pensions would have faced is the matter to be considered. I request the concerned authorities to atleast replace this person for the pension department to other department where the loss to the customer will be minimal. Contradicting the SBH bank facilities SBI's are really customer driven and this bank needs sudden and ambushed auditing at an earliest. This mail in it self indicates the helplessness of customer. SUCH A DEEP REGRET!!!