[Resolved]  State Bank Of India — action against SBI staff

Respected sir /madam, I Amala jasmine bearing a/c no: [protected] am not provided the internet banking (INB) & MB(mobile banking) services since last 5 months.Further the bank has mislead me saying that these services are provided by post. When I confirmed with the other branches I knew that the home branch would provide it instantly. When requested of these services the bank has given me INB code which was showing the error as : "invalid username and password". The next day I visited the bank and inform ed them about the matter. The bank has asked me to write an application to deactivate the INB services so that it can generate the new code. But neither the new code was issued to me nor was the earlier code given to me is activated MB code is not granted at all. When I requested them to transfer my a/c to MUTHANGI SBI branch, the bank staff said that a/c can be transferred only to koti branch. In every bank INB & MB services are provided instantly but the branch manager has made me visit the bank 19 times in the period of 5 months and each time I was made to wait for 3 hours and was sent back without having these services done. The bank staff and watch man often are out of there cabins and along with group of men who are not even the bank customers misbehave with women standing in queue in the bank. The bank shutters are rolled down at 2:00pm and the back door is opened. I fear going to that bank.I earnestly request you to suggest the home branch any fixed date so that on the said date under your supervision I can get the INB and MB services done and activated in 24hrs . Once these services are provided I will not visit that bank. I am very sorry to inform such immoral and indecent behaviour of the SBI staff. The bank staff does not work and the time it works also it will not provide the services to all customers who are made to wait in the bank My sincere plea is to kindly take the strict action against the SBI staff working in Langerhouse SBI bank. Thank you