State Bank of India — complaint regarding ATM disordered before PIN option but showing withdrawl

I am cutomer of SBI branch Sonpur, Saran Bihar.My account no is [protected] and branch code is 04446.My
atm card no is[protected]. I went to ATM booth 7406 SBIGandhi Chowk Hajipur, Bihar to withdraw
the money on dated 07/01/ 2015 by 7.20 AM.When I inserted my debit card as above mentioned atm machine,
the machine disordered before the coming of PIN option. So i left the atm without the withdrawal the
money. After some time I got message in my registered mobile from the bank regarding the withdrawal of
RS.20000(TWEENTY THOUSAND).I was surprised to see the above message that ATM machine was disordered
before the PIN option, i did not press the PIN but above mentioned amount deducted from my account. I
came to my branch office SBI SONPUR SARAN (BIHAR) along with application regarding the mentioned of the
problem but my concern branch did not take action to solve my problem. I also gave application to the
Main Branch SBI Hajipur (Vaishali) where ATM booth GANDHI CHOWK has shown withdrawal Rs 20000/.

I am very sad with both branch one my account branch sonpur and other sbi branch Hajipur where ATM
booth shown withdrawal Rs 20000/ . I have given written application to the both branch but my problem
is standing as it is.

I expect that you will take prompt action to solve my problem.

With regards,
Kiran Kumari
A/C NO [protected]
BRANCH CODE 04446
SBI branch Sonpur, Saran

MOB NO [protected]